q333 Privacy Policy

About the Policy

q333 is an online gaming platform for players in Myanmar and places the highest priority on the privacy of its users. This Privacy Policy ("Policy") explains how your data is handled when you interact with the q333 website at https://q333.xin.

By continuing to use this website, you are considered to have agreed to and accepted the terms of this Policy. If you do not agree with this Policy, please stop using the q333 website.

1 Data Collection — What information do we collect?

q333 collects only the data needed to provide services and to keep your account secure. This data can be divided into two categories —

1.1 Data you provide directly

• Name, date of birth and contact details (phone number, email address)
• Registration number or National ID — for account verification only
• Payment details (KBZPay, Wave Money, AYA Pay, CB Pay) — for processing deposits and withdrawals
• Player credentials (username) and password (encrypted)
• Messages sent through customer support and communication records

1.2 Data collected automatically

• IP address, browser type, and information about your computer / mobile device
• Website usage logs (log data) — which pages were visited, server response times
• Data collected from cookies and similar technologies
• Game records — bets placed and completed sessions

2 How is your data used?

Data collected by q333 is used only for the following purposes—

• Account registration, verification, and delivery of website services
• Processing deposits and withdrawals, and maintaining payment records
• Managing bonuses, promotions, and VIP services
• Fraud prevention, anti-money laundering, and meeting legal requirements
• Restricting access for users under 21 (21+ verification)
• Improving platform quality and resolving technical issues
• Customer support — handling 24/7 Live Chat and email assistance
• Complying with legal obligations and court orders

2.1 Marketing Communications

With your consent, q333 may send you service updates and promotions by email. You can opt out of these communications at any time by contacting [email protected].

3 Data sharing with third parties

q333 does not sell your personal information. However, to deliver our services, we share only the minimum necessary data with essential third parties—

• Payment service providers — KBZPay, Wave Money, AYA Pay, CB Pay receive only the data needed to process transactions
• Server and hosting providers — for data storage and website operation
• Security and fraud prevention tools — to keep the platform safe
• Law enforcement and legal authorities — relevant data will be disclosed only upon a valid legal request or court order

These third parties are bound by data protection agreements and may not use data shared by q333 for their own purposes.

4 Cookies (Cookies) and tracking technologies

The q333 website uses cookies. A cookie is a small data file stored in your browser that helps the website run more smoothly.

4.1 Types of Cookies

• Essential cookies — to maintain login sessions and verify security — these cookies cannot be blocked
• Functional cookies — to remember your language preference and website settings
• Analytics cookies — to analyse website traffic and usage patterns, helping us improve the site

4.2 Cookie Controls

You can block cookies through your browser settings. Please note that if essential cookies are blocked, you will not have full access to the website's services.

5 Data security and protection

q333 takes the security of your data seriously. Security measures currently in place—

• SSL (TLS) encryption — all data transmitted between the website and server is encrypted
• Password hashing — passwords are stored in a format that no one can read directly
• Login activity monitoring — access from unexpected locations or devices can be flagged and suspended
• Data access restrictions — staff can only access data relevant to their own role
• Regular security audits — to identify server or software vulnerabilities in advance

We also openly acknowledge that 100% secure data transmission over the internet cannot be guaranteed. However, we do everything we can to minimise potential losses.

6 Data Retention Period

q333 retains the necessary data for as long as we are providing services to you. After account closure—

• Payment records and financial data are kept for a set period due to legal requirements and financial audits
• Customer communication records are kept for a period to improve service quality and resolve disputes
• If data must be retained due to legal proceedings, it will be deleted once that period has ended
• Where there is no continuing legal requirement, we delete data we no longer need or anonymise it so that it cannot be linked to anyone

7 Player Data Rights

You have the following rights regarding your personal information—

7.1 Right of Access

You can ask what data q333 holds about you and how it is stored. We will respond within the shortest time possible.

7.2 Right of Rectification

You can request corrections to any data that is inaccurate or out of date. This can be done via Live Chat or [email protected].

7.3 Right to Erasure

You can request that your data be deleted unless doing so would conflict with legal requirements. Data that must be retained for financial or legal purposes cannot be deleted.

7.4 Right to Object

You have the right to opt out of marketing communications from us at any time. Please contact us at [email protected].

7.5 Data Portability

If you make a reasonable request, you can ask for a copy of your data in a readable format.

8 Users Under 21

q333 services are available to those aged 21 and above only. We do not intentionally collect or share the personal information of anyone under 21.

If we become aware that data belonging to a person under 21 has reached us, we will delete it immediately and close the relevant account.

9 Policy Change Notice

q333 may update this privacy policy from time to time. When changes are made—

• The "Last Updated" date on this page will be revised
• For significant changes, a notice will be posted in a prominent location on the website
• Continued use of the website after such changes constitutes acceptance of the updated policy

If you disagree with any policy changes, please contact us at [email protected] or via 24/7 Live Chat.

10 Data Contact Channels

If you have any questions, requests, or complaints regarding this privacy policy, you can contact q333's data protection team through the following channels—

• Live Chat — 24/7 Burmese-language support (Live Chat widget at the bottom right of the website)
• Email — [email protected]

We'll respond to your requests as quickly as possible. Please understand that more complex issues may take a little longer to resolve.